Our Commitment to Your Privacy
Holistic HomeCare Associates (“HHCA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through www.holistichomecareassociates.com, online advertisements, and lead forms that link to this Policy, and how we use and protect that information.
Information We Collect
We may collect information that you choose to provide when you:
- Complete a contact or Google Ads lead form.
- Request information about home care services or ask us to contact you.
- Submit a referral or provide general information about someone who may need care.
- Subscribe to our newsletter or other communications.
- Express interest in working as a caregiver or use a linked application process.
- Contact us by email, telephone, text message, chat, or any other method linked on our website.
This information may include your name, email address, telephone number, mailing address, preferred method of contact, relationship to the person who may need care, general care or scheduling needs, geographic location, and the content of your message.
Information Collected Automatically
When you use our website, the companies that help us operate and improve it may automatically collect limited technical information, including:
- Your IP address and approximate geographic area.
- Your browser, operating system, and device type.
- The pages you visit, links you select, and how you arrived at our website.
- The date, time, and length of your visit.
- Information collected through cookies, pixels, analytics, and advertising tools.
We may use services such as Google Analytics and Google Ads to understand website activity and measure the effectiveness of our advertising. These providers may collect information through cookies or similar technologies in accordance with their own privacy policies.
How We Use Information
We may use the information we collect to:
- Respond to questions, referrals, and requests for information.
- Contact prospective clients, families, caregivers, and referral sources.
- Understand care, location, scheduling, and caregiver-matching needs.
- Provide and improve our services, website, and communications.
- Send newsletters or marketing communications when you have requested them or when otherwise permitted by law.
- Measure website traffic and advertising performance.
- Maintain website security and prevent fraud or misuse.
- Comply with legal obligations and protect the rights and safety of HHCA and others.
How We Share Information
We do not sell your personal information for money. We may share information in the following limited circumstances:
- Service providers. With companies that help us operate our website, process forms, send emails, manage communications, analyze website activity, provide advertising services, schedule appointments, store information, or provide technical support.
- Responding to your request. With people or organizations involved in responding to a care inquiry or referral when appropriate and consistent with the request you or an authorized representative submitted.
- Legal and safety reasons. When required by law or reasonably necessary to protect rights, safety, property, or the security of our services.
- Business changes. In connection with a merger, sale, reorganization, or similar business transaction.
- With your permission. When you direct us to share the information or otherwise consent.
Cookies and Advertising
Our website may use cookies and similar technologies to operate properly, understand how visitors use the website, and measure advertising results. You can manage or block cookies through your browser settings. Blocking cookies may affect how some parts of the website work.
Some advertising or analytics activity may be considered “sharing” or “targeted advertising” under certain state privacy laws, even when no money is exchanged. Where required by applicable law, we will provide the choices or opt-out methods required for that activity.
Email, Telephone, and Text Communications
If you provide your contact information, we may use it to respond to your request. If you subscribe to marketing emails, you may unsubscribe at any time using the link included in the email. Agreeing to this Privacy Policy does not by itself mean that you agree to receive automated marketing calls or text messages. Any consent required for those communications will be requested separately.
Information About Another Person
If you provide information about someone else, such as a family member or prospective client, you confirm that you are authorized to share that information and permit us to use it as described in this Policy.
Data Retention and Security
We keep personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and protect our rights and security.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
Your Choices and Privacy Rights
Depending on where you live and whether a particular law applies to HHCA, you may have the right to request access to, correction of, or deletion of certain personal information, or to opt out of certain uses of that information. To ask a question or submit a request, contact us using the information below. We may need to verify your identity before completing a request.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from them through the website.
Third-Party Websites
Our website may link to third-party websites, forms, portals, scheduling tools, application systems, social media sites, or other services that we do not own or control. Their privacy policies apply to information they collect directly.
Emergency Information
Our website and online forms are not monitored continuously and should not be used for medical emergencies or urgent health or safety concerns. If you or someone else is experiencing an emergency, call 911.
Updates to This Policy
We may update this Policy from time to time. When we do, we will revise the effective date at the top of the page.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Holistic HomeCare Associates
231 W. 29th Street, Suite 1206
New York, NY 10001
Phone: 646-240-4888
Email: privacy@holistichomecareassociates
